We are extremely committed to provide our customers with complete privacy and security. Any and all information we may have about you, your past orders, etc. is completely safe and confidential. We do not sell, rent, or give away any personal information to third parties. This includes but is not limited to name, address, telephone number, email address, and credit card information.

When you make a purchase or subscribe to our newsletter, your name is added to our database and you will receive information about new products, special promotions or important changes in our services. You may opt-out of receiving future mailings at any time by using a personal link that is contained within each message.

Our online shopping cart system uses state-of-the-art Secure Sockets Layer (SSL) technology, which encrypts and protects your credit card details. Our SECURE Shopping Cart has three layers of protection, rather than the usual two layers.

As even more added safety, we do not use a system that automatically charges your card as you place your order. We take the extra time to enter every transaction by hand, directly to the processing bank, saving your information from computer gliches, hacking and other possible problems.

You may always telephone us directly to place your order if you would rather speak to a "live human".

Credit Cards We accept Visa, MasterCard, Discover, and American Express. Please note that your credit card statement will show Saint Germain, as the merchant name or transaction description.

Check or Money Orders (US Dollars only) Simply place your order on-line using the secure shopping cart which will add the correct amount for tax and shipping. The cart gives an option to pay by check or money order. Select that option and follow the instructions.

Please print out the order summary page and send it in with your payment.

Make your check or money order payable to: Saint Germain.
Mail to: Saint Germain
PO Box 733
Mt. Shasta CA 96067

International Orders Can be paid by Visa or MasterCard and US Dollar Money Orders.

Please note that payment by Check or Money Order will delay shipment considerable. We will only ship your items after your payment has cleared our bank.

We ship out orders Monday through Friday. Most orders placed before 3 pm PST will ship the same day. Orders received after 3 pm ship the next day. Orders received after 3 pm Friday will ship on Monday, except on legal holidays.

We use the US Mail (USPS) for all packages. Your shipping charge will INCLUDE Insurance.

International Shipping is sent by US Mail. Each country has different rules and rates. We will NOT ship without insurance. This is for your protection as well as ours. We will email you with your shipping charges PRIOR to charging your card if your country's rates exceed the amount shown in the shopping cart. We will await your approval before proceeding with your order.

Wholesale Orders will be sent by USPS, UPS or a commercial trucking company, whichever method is the most economical.

Retail Orders:
If you are dissatisfied with your purchase, you may return it for a refund or store credit. Private sessions, transmissions, the Elixir and similar experimental products are not returnable. No exceptions.
* There is a 5% re-stocking fee on all returns.
* Shipping and handling charges are non-refundable.
* Shipping returns is at your expense.
* Please call or email us within 7 days of merchandise receipt and request a Return Merchandise Authorization (RMA).
* All returned items must be accompanied by the original receipt and RMA number.
* Please insure your items, as we cannot be responsible for damaged, lost, or misdirected shipments.
* Refunds will be processed after satisfactory completion of these conditions.

Wholesale Orders:
Samples are available to insure your satisfaction with our products, therefore, wholesale orders may not be returned. We will gladly replace damaged items eligible for insurance claims.

LOST OR DAMAGED SHIPMENTS

* Please call or email us immediately if your items arrived damaged. Keep all packaging materials, as they may be needed to file a claim with the carrier.
* Lost packages require a 45 day wait for an insurance claim to be paid.
* We will need a written letter (Not email) sent to us stating that you never received your package. Please call our office for further details.
* Upon receipt of your letter, we will send a replacement order.